What does An IT Systems Support Engineer do?
An IT Systems Support Engineer is responsible for providing second and third-line technical support for enterprise IT systems, administering Windows Server, Active Directory, and Microsoft 365, and contributing to IT infrastructure improvement projects.
Day-to-day responsibilities
- Managing escalated support tickets for server
- Virtualisation
- Identity infrastructure
- Administering Active Directory and Microsoft 365
- Monitoring system health and responding to alerts
- Performing patching and change management tasks
Low demand+11% Microsoft 365 administration+10% Active Directory administration+10% Windows Server troubleshooting