What does A Help Desk Specialist do?
A Help Desk Specialist is responsible for providing first and second-line IT support to end users, resolving hardware, software, and Microsoft 365 issues via ServiceNow and Jira, and ensuring employees can work with minimal technology disruption.
Day-to-day responsibilities
- Responding to IT support tickets via phone
- Email
- Chat using ServiceNow and Freshdesk
- Diagnosing and resolving Windows
- MacOS
- Microsoft 365 issues
Low demand+15% Microsoft 365 Support+17% Active Directory and Azure AD+14% ITIL Foundation