The median Help Desk Specialist salary in Ireland is €45K in 2026, with a typical range from €40K to €50K. Year-on-year movement is still building as more matched salary data is published. Dublin currently leads city pay at €51K.
What does A Help Desk Specialist do?
A Help Desk Specialist is responsible for providing first and second-line IT support to end users, resolving hardware, software, and Microsoft 365 issues via ServiceNow and Jira, and ensuring employees can work with minimal technology disruption.
Day-to-day responsibilities
- Responding to IT support tickets via phone
- Email
- Chat using ServiceNow and Freshdesk
- Diagnosing and resolving Windows
- MacOS
- Microsoft 365 issues
Steady demand+15% Microsoft 365 Support+17% Active Directory and Azure AD+14% ITIL Foundation