While both positions are vital to a modern tech organisation, IT Support Specialist and Network Administrator have fundamentally different daily workflows.
IT Support Specialist focuses primarily on providing second-line and specialist IT support, administering Microsoft 365 and Azure Active Directory environments, managing endpoints via Intune, and resolving complex hardware, software, and network issues. Day-to-day work revolves around providing second-line IT support for hardware, software, and connectivity issues, administering Microsoft 365 and Azure Active Directory, managing endpoint devices via Intune and SCCM, troubleshooting network connectivity and VPN issues, supporting hardware refresh and cloud migration projects, maintaining asset inventory and IT documentation, escalating complex issues to third-line support, and mentoring first-line help desk staff.
Network Administrator focuses on managing day-to-day operation, configuration, and maintenance of LAN, WAN, wireless, and SD-WAN network infrastructure, ensuring network availability, performance, and security across the enterprise. Their time is spent monitoring network performance with SolarWinds and PRTG, configuring and troubleshooting Cisco and Juniper switches and routers, managing firewall rules and VPN configurations, responding to network incidents, performing firmware updates and change management tasks, documenting network configurations, managing SD-WAN deployments, and supporting IT projects requiring network connectivity planning.