The median IT Service Desk Lead salary in Philippines is ₱36K/mo in 2026, with a typical range from ₱33K/mo to ₱39K/mo. Pay has moved +6.0% year-on-year. Metro Manila currently leads city pay at ₱45K/mo. This is base salary for permanent employees. Contracting instead? See day rates for this role below.
What does An IT Service Desk Lead do?
An IT Service Desk Lead is responsible for supervising a Tier 1/Tier 2 service desk team, owning SLA performance, and acting as the escalation point between agents and Tier 3 or client-side stakeholders.
Day-to-day responsibilities
- Monitoring queue volumes and SLA dashboards
- Coaching agents on tough tickets
- Running shift handovers across a 24/7 roster
- Reporting SLA and incident trends to the account or client manager
Low demand+15% ITIL v4 process management+12% ServiceNow administration+9% Workforce/shift scheduling