Illustrative career stages, the technical track versus management, and what to build next. Current market benchmark figures are on the salary page.
Companies actively hiring for this role in Philippines right now.
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The typical next step is IT Service Delivery Manager or Operations Manager, overseeing multiple desk teams or an entire client account, usually after 2 to 4 years leading a single team successfully.
It is close to a baseline expectation at this level. Most Metro Manila and Clark employers running SLA-driven accounts specifically look for ITIL v4 certification when hiring or promoting into the lead role.