The median Helpdesk Analyst (Tier 1) salary in Philippines is ₱21K/mo in 2026, with a typical range from ₱20K/mo to ₱23K/mo. Pay has moved +4.0% year-on-year. Metro Manila currently leads city pay at ₱26K/mo. This is base salary for permanent employees. Contracting instead? See day rates for this role below.
What does A Helpdesk Analyst (Tier 1) do?
A Helpdesk Analyst (Tier 1) is responsible for handling first-line IT support tickets and calls, resolving common hardware, software, and access issues, and escalating anything beyond scripted fixes to Tier 2.
Day-to-day responsibilities
- Answering inbound support tickets and calls
- Resetting passwords and unlocking accounts
- Walking end users through basic troubleshooting scripts
- Logging every interaction in a ticketing system like ServiceNow or Freshservice against SLA targets
Low demand+10% ServiceNow ticketing+9% Active Directory administration+12% ITIL Foundation certification