Illustrative career stages, the technical track versus management, and what to build next. Current market benchmark figures are on the salary page.
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Most analysts move up to Tier 2 or 3 technical support, a service desk lead or shift-lead role, or sideways into a specialist track like network operations or IT asset management, usually within 12 to 24 months of consistent SLA performance.
ITIL Foundation and CompTIA A+ are the two certifications employers ask for most often, and both meaningfully speed up promotion into Tier 2 or team-lead roles at Manila and Clark-based GCCs and BPOs.