Illustrative career stages, the technical track versus management, and what to build next. Current market benchmark figures are on the salary page.
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The Certified ServiceNow System Administrator (CSA) credential is close to a baseline expectation for this role, with additional module certifications in ITSM or ITOM helping candidates stand out for more specialized positions.
The common progression is picking up JavaScript scripting and integration work (REST/SOAP, MID Server) on top of administration experience, then moving into a ServiceNow developer role before eventually taking on platform architecture responsibilities for a larger instance.