What does A ServiceNow Administrator do?
A ServiceNow Administrator is responsible for administering and configuring the ServiceNow platform across ITSM, ITOM, or HR service delivery modules to support enterprise IT and business service workflows.
Day-to-day responsibilities
- Managing user roles and workflow configurations
- Building and maintaining ServiceNow catalog items and business rules
- Applying platform upgrades and patches
- Troubleshooting incidents raised by end users
Low demand+13% Certified ServiceNow System Administrator (CSA)+14% ServiceNow ITSM/ITOM implementation+10% JavaScript for ServiceNow scripting