While both positions are vital to a modern tech organisation, Change Manager and Head of Projects / Change have fundamentally different daily workflows.
Change Manager focuses primarily on leading the people-side of digital and organisational transformation, designing change management strategies using Prosci ADKAR to drive employee adoption of new technologies and ways of working. Day-to-day work revolves around conducting stakeholder impact assessments, developing and executing communications plans, designing and delivering training programmes, measuring change readiness and adoption, coaching leaders as change sponsors, facilitating change champion networks, and reporting adoption metrics to programme leadership.
Head of Projects / Change focuses on leading the PMO and change management function, ensuring technology and business transformation programmes are delivered on time, to budget, and with effective adoption across the organisation. Their time is spent leading the PMO and change management function, setting programme governance frameworks and reporting standards, managing portfolios of technology and business transformation projects, overseeing senior project managers and change managers, presenting programme status and risk to the executive team, managing change communications and stakeholder engagement, directing resource allocation, and ensuring change programmes deliver intended business benefits.