What does A Support Engineer do?
A Support Engineer is responsible for resolving technical product issues that go beyond scripted Tier 1 troubleshooting, reproducing bugs, and working with engineering teams to fix or work around them.
Day-to-day responsibilities
- Diagnosing application
- API
- Or infrastructure issues from customer tickets
- Writing reproduction steps and logs for engineering handoff
- Updating a knowledge base
- Joining calls with technical customers to walk through fixes
Low demand+13% SQL and log analysis+15% Cloud platform troubleshooting (AWS/Azure)+12% API debugging (REST/Postman)