While both positions are vital to a modern tech organisation, ERP/CRM Specialist and Oracle Specialist have fundamentally different daily workflows.
ERP/CRM Specialist focuses primarily on implementing, configuring, and supporting SAP, Salesforce, Oracle, and Microsoft Dynamics ERP and CRM platforms, translating business requirements into working system configurations and integrations. Day-to-day work revolves around gathering and documenting business requirements for ERP and CRM modules, configuring platform modules to match process designs, building and testing system integrations, conducting user acceptance testing, supporting data migration from legacy systems, delivering end-user training, troubleshooting post-go-live issues, and managing enhancements through the system lifecycle.
Oracle Specialist focuses on providing expert-level technical capability across Oracle Database, Oracle Cloud ERP, and Oracle Cloud Infrastructure, covering performance tuning, PL/SQL development, and OCI architecture. Their time is spent managing and optimising Oracle Database performance using AWR analysis, query tuning, and indexing strategies, administering Oracle E-Business Suite and Oracle Cloud ERP, writing PL/SQL for business logic and reporting, troubleshooting Oracle Database and application issues, performing Oracle patching and upgrade activities, supporting Oracle licensing reviews, and working on OCI migration projects.